Shipping policy

How Shipping Costs Are Calculated

  • Real-time rates at checkout: Shipping is automatically calculated at checkout based on destination, weight/volume, and carrier options.
  • Best-rate audit: Our team reviews orders to ensure you’re getting the most cost-effective option. If we find a better method, we’ll reach out with recommendations.

In-Store Pickup (Often the Best Option)

  • Many items are safest and most economical when picked up locally—and in some cases pickup is the only option.
  • Items that require pickup will be clearly noted on their product pages.

Pickup hours: Monday–Friday, 9:00 AM–5:00 PM (by appointment)
Address/Arrangements: We’ll confirm pickup details via phone or email after your order.

Freight & Palletized Shipments (Quote Required)

Some products are too large or heavy for standard parcel carriers and require freight shipping.

  • When a shipping quote is required, you’ll see instructions or a short form on the product page.
  • Submit the form and we’ll reply within 24–48 hours with a freight quote and delivery options (residential, liftgate, appointment, etc.

Carriers & Methods

We select the best available carrier for each order. Some items may ship prepaid, others collect—this varies due to differences in product lines, sizes, and weights.

What You’ll See at Checkout

  • Available methods and pricing are shown based on your order’s size/weight and destination.
  • Items that fit standardized packaging will typically display calculated rates by weight and volume.

Undeliverable & Refused Freight

Freight/pallet shipments that are refused, not accepted, or returned due to undeliverable addresses may be refunded minus the return shipping fees and any carrier surcharges assessed to us.

Returns & Handling Fee

All returned items are subject to a 10% handling fee. Please see our full Refund Policy for eligibility and instructions before sending anything back.

Need Help?

We’re here to help you choose the most efficient shipping method for your order.

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